Privacy
Privacy policy
Effective 12 October 2026. Orders stay on your phone; this notice says what an order holds and your rights.
Who is responsible
PAPIAO S.A.S. (NIT 901.945.935-5, Cámara de Comercio Aburrá Sur, Itagüí, Antioquia) publishes this app and this notice and is the data controller for what it receives from you. Questions and requests: papiaopapas@gmail.com or +57 304 666 1704.
What this notice covers
The Android app Papiao Group Order and its website, including the split calculator on the website. Both work without an account.
What the app does
It keeps the group order you prepare, works out each person's share and writes one order for Papiao. It has no internet permission.
What the app stores on your phone
For each order: its name, the first names you type for the people, their choices with sizes, extras, sauces and notes, who has paid you back, pick-up or delivery, the day and time, the delivery address, your name and phone, a note and the dates of the orders you confirmed as sent.
Orders
They stay on your phone until you delete them. The app sends nothing by itself.
The people in an order
You type the names of the people you order for; use first names or nicknames. They stay on your phone unless you send the order or share the amounts.
What an order holds
The kitchen summary, each person's name, choices and share, the total, pick-up or delivery with the address, the time, your name and phone and your note.
How an order is sent
Through apps you choose on your phone: the share sheet (for example WhatsApp) or a phone call to Papiao. Those apps handle the message under their own terms. The app asks afterwards whether you sent it and records it only if you say yes.
What Papiao does with an order
It uses the order and your contact details to prepare and deliver it and to call you about it, keeps them only as long as that and the law require, and then deletes them.
No accounts, tracking or advertising
There is no sign-in, no payment, no analytics, no advertising identifier, no crash reporting to a server and no cookies on the website.
Permissions
The app asks for no permission and has no internet access.
Sensitive data
The app never asks for sensitive data (Ley 1581 de 2012 art. 5). For allergies, write only what the kitchen needs.
Security
The app's data stays in its private storage on the phone. Android backups of the app are switched off. No server copy exists.
Keeping and deleting
Your orders stay until you delete them; uninstalling removes everything the app stored.
Your rights
Under Ley 1581 de 2012 art. 8 you may know, update and correct your data; ask for proof of the authorisation you gave; be told how your data has been used; complain to the Superintendencia de Industria y Comercio (SIC) once you have made a query or claim to us; revoke the authorisation or ask for deletion when the law allows; and access your data free of charge.
Queries and claims
Write to papiaopapas@gmail.com or call +57 304 666 1704. Queries are answered within 10 working days, extendable once by 5 (art. 14). Claims are answered within 15 working days, extendable once by 8 (art. 15); if a claim is incomplete, we ask you within 5 working days to complete it, and if it is not completed within 2 months it is considered withdrawn. Before going to the SIC you must first make the query or claim to us (art. 16).
Changes to this notice
Effective 12 October 2026. If this notice changes, the app and the website show the new date and what changed.
Contact
PAPIAO S.A.S. · Calle 65 # 48-09, Itagüí, Antioquia · papiaopapas@gmail.com · +57 304 666 1704.